“Dear Michelle, I would like to say that we were all very happy with the service that DC Care provided, and would like to thank yourself and Andy in particular for your help throughout the process.
It was not an easy negotiation and I wouldn’t want to repeat it, that’s for sure. Everyone remained very professional, which must’ve been difficult at times.
Paul Mills – Bethany House and Bethany Lodge
Many thanks to you and Alison for all your support and advice.
Wendy Cameron – Roselands Residential Home, Oldham
“We would like to thank Michelle Natkus of DC Care for using her insight into the care home market to help secure our first home.”
Haris Khan – Curaa Group Ltd
“I cannot recommend DC Care highly enough. They were lovely to deal with, always on the end of the phone and kept me updated from the minute they were instructed.”
Wayne Harrison – Dol Awel
“I knew if I wanted to discuss anything at all, Alison and Lisa were on the end of the phone and only too happy to help. Both of them really know the care industry and provided me with absolutely the right advice every step of the way. I’ve already recommended them to other care home owners I know.”
Mr Pillay – Plas Newydd Care Home
“My experience with a complex tertiary hospital motivated me to acquire a care home providing sustainable high quality care to elderly residents and respite care users. After contacting DC Care and promptly receiving a selective list of homes from Lisa Rushworth and Alison Willoughby, I initiated the acquisition process to buy Plas Newydd Care Home. I found both Lisa and Alison extremely professional, helpful, proactive and very supportive throughout and look forward to continuing to work with them as part of my business expansion strategy.”
Mr Aga Yamin – Plas Newydd Care Home
“Having owned my care home for 30 years it was a big decision to sell, and very important to me which agent I instructed to find a buyer. I’d actually been speaking to DC Care about selling since 2005 but it wasn’t until this year that I finally knew the time was right. Andy Sandel came out to see the home and I knew I could trust him, then when the sale got going the level of service was absolutely amazing. There were all sorts of problems throughout the process but the help and reassurance I received from Michelle, Clare and Jonathan at head office was excellent. Thanks to you all for making it as stress free as possible. Yours sincerely James Dunn.”
“I have worked with DC Care both as a purchaser and a vendor on a number of occasions and developed an excellent business relationship with Alison and Lisa. I completely trust the advice they provide and would not hesitate to recommend them. I look forward to working with them again in the future. Selling and buying a business is challenging and relationship I have with DC Care means I know they will provide me with honest advice and always try their utmost to make the process run as smoothly as possible.”
Fayyaz Chauhdry – Director, Regency Healthcare
“I have just purchased The Rosehaven Care Home in Blackpool and Lisa Rushworth was the person that dealt with the transaction. I found Lisa to be thorough, efficient and professional. I would not hesitate to recommend DC Care to buy or sell a care home.”
Andrew Cope – Director, ARC Community Care
“I have known Alison and DC Care for a considerable number of years and when the time came to sell, I instructed them without hesitation. Throughout the process, Alison and Lisa were supportive, helpful and always available. I’m so grateful to Alison and her team and I would recommend DC Care to anyone thinking of selling.”
“I would like to thank you and your team, Lisa and Jonathan, for the endless support you gave during the sale of Summerfields Rest Home.
The professionalism and attitude of the whole team was fantastic, re-assuring and never faltered. You were always available when needed – including those stressful moments, going that extra mile and keeping your word.
The team liaised with all parties in an proactive manner, keeping them fully informed at every stage and I was extremely grateful that you were able to recommend such a competent,knowledgeable and approachable Solicitor Joanna Dawson from Dawson Radford who was always contactable, returned calls and ahead of her game.
I would have no hesitation in recommending DC Care for anyone considering selling or purchasing a Health Care Business.
“We are very pleased that DC Care found this particular purchaser for our business as he (The Purchaser) made it very clear from the start that for him it was very important to ensure the residents and staff at Oaklea continued to live and work in the houses. He has also described how his company will invest in substantial improvements going forward. As you know it was very important for us to find a way of enabling residents to continue living in their homes and to ensure the staff team enjoyed continued employment and we fully believe that this purchaser will provide the perfect opportunity for these things to happen. In addition you were able to secure a favourable price for the business and this is of course a bonus for us both as we look to enjoy our retirement.”
Mr & Mrs Jackson
“Dear Andy & Clare
Thank you for all of your help and advice with the sale of Malmesbury. Your advice on a number of complicated issues was very helpful in progressing the sale. You both went the “extra mile” and you certainly earned your commission on this one!
Incidentally, I can tell you now that your commission rates are very reasonable. You were both always available when needed, very professional, and you liaised with all parties to ensure that everyone was kept informed. Good communication often makes a vital difference in these matters.
I am personally very grateful, and on behalf of myself and my business partners we wish you and your team well for the future.
Kind regards, Dr Haroun Gajraj.”
I just wanted to drop you a line to thank you for completing the sale on LL. We both knew it was going to be a challenge to find a purchaser who was not just willing but also able to complete at our target price.
I was impressed at the confidentiality as we really didn’t want to publicise the sale and alert stakeholders in fear of losing potential trade and this was maintained almost to the point of completion.
Whilst writing, I would also like to acknowledge your staff team, who always communicated by phone and e-mail to advise us of appointments and provide us with feedback and kept me fully briefed throughout.
Many thanks, for a great personal service.
On behalf of Imalgo Limited:
We would like to thank Andrew, Clare and Jonathan for facilitating the sale of Lower Farm Care Home. In particular we appreciated Andrew’s ability to acquire and negotiate a satisfactory deal, Clare’s diligence in closing the sale and Jonathan’s professionalism in organising viewings.
In stressful times, you were always available and helpful at any hour or day.
We would certainly recommend DC Care to any proprietor wanting to sell their care home.
“DC Care handled the transaction very well, Lisa kept us informed about what was going on and it all went through smoothly. We would highly recommend DC Care.”
Mr & Mrs Custin
“Thank you! Two members of staff were smart, dedicated, and somehow managed to be perpetually available. Between the pair of them they helped me purchase Parklands Care Home in the face of stiff competition from other buyers, and for that I am forever grateful.
Their fantastic attitude amidst a very difficult completion (18 months) cannot be complimented enough. As a first-time care home buyer, I was completely new to the process. They made me feel comfortable and also made sure I received all the information I needed to make the best decision for me. Well done to the entire DC care team for this great result and I cannot thank you enough for your efforts. I would highly recommend DC care and I’m extremely excited to be working with them to complete our second purchase!”
“We would like to express our thanks to DC Care who kept us informed at all stages of the sale of our care home. Very professional service with excellent communication and answers to the many queries that arose during the sale process over a 10 month period between offer and eventual sale. No hesitation in recommending this agent for any prospective business negotiation.
With best wishes and kind regards.
“I would like to thank the team at DC Care Specialist Healthcare Business Agents for their support in the sale process of a couple of our facilities. There is always someone available to take a call and discuss any issue along the way, I have enjoyed and appreciated the frank and honest approach to the valuation and sale. It is a pleasure to deal with people that work in the way that they do.”
Simon Van Herrewege – PrimeLife Ltd
“The disposal of Victoria Lodge in 2013/14 was my first dealings with DC Care and although there were many issues along the way, the sale went through and I was extremely pleased with the service I received. When it came to selling my other care home, High Trees RCH in Enfield, I had no hesitation in contacting Andy and Clare at DC Care and once again they successfully found the ideal buyers for the home.”
“Both Alison and Clare have been fantastic. They were consistently attentive, understanding and kept in touch right from the very start. We couldn’t have asked for more.
I would be only too happy to speak with prospective clients to give a personal recommendation for DC Care.”
DC Care and its staff have been consistently professional, knowledgeable and tolerant, even when things did not progress as expected. We valued their advice and suggestions, and were pleasantly surprised when the sale was completed.
We would highly recommend DC Care for anyone thinking of selling their healthcare business in the future.
Francis Jeyarajah & Dave Hurree”
“We would like to say thank you for your assistance in the sale of Meadowbank Care Home. Over two years prior to the sale you had kindly given very sound appraisals of market conditions which enabled us to optimise the sale. After a discreet visit, you were able to provide a realistic valuation, but then more significantly, and very much to our advantage were able to find a purchaser very soon after putting it on the market. It was a great relief not to have many potential purchasers looking round the home which would have led to suspicions from the staff and the service users.
As it was, when it came to exchange of contracts, no one except our manager was aware of the sale. In the meantime you had guided us smoothly through the dealings with the solicitors and the CQC.
We want to say a big thank you again to you and especially Clare for a truly professional service in selling our Home.”
“Throughout a very lengthy (14 months!) and at certain times, a very complex acquisition process, DC Care provided me as the purchaser great practical support. Their market knowledge and ability to guide the vendor was invaluable and was in large part why ultimately the deal was closed. A good team and one I can confidently recommend.”
“When I met Alison, I was keen to find the right people to operate the home. We are local and it mattered a great deal who we worked with. Alison was professional, knowledgeable and importantly, kept her word. She understood exactly what we were looking for and was able to advise us every step of the way. I am looking forward to working with her again, should the opportunity arise.”
Mr G Shaw
“I would like to thank you very much. Throughout the process you have been encouraging, supportive and always instilled a sense of positivity in the venture. I always knew I could ring you, and that you were available to address any queries.
Many thanks again.”
“I would like to thank Andy and Clare for a very personalised service, following the sale of our Home. The Home attracted a lot of interest and a local buyer was quickly found. I have known Andy for a few years, and had always favoured him over other companies in the market. I always found Andy to be honest and straightforward, and would not hesitate to recommend him and his team.”
“We put service users at the very heart of what we do and we are so pleased DC Care was able to let us know about this opportunity. Alison was so helpful, efficient, always able to provide guidance and was a pleasure to work with. She knew the answer to every question I had and worked to ensure the sale completed as swiftly as possible so that we could get in and start our work.”
Community Places Ltd
Thank you so much for your assistance in the sale of Adelaide House.
Adelaide House, Leamington SpaFor several years prior to the sale you had kindly given very sound appraisals of market conditions which enabled us to optimise the time of sale. Having taken instructions and after a discreet visit you were able to provide a realistic valuation, but then more significantly, and very much to our advantage were able to find a purchaser without formally putting the Home on the market. It was a great relief not to have a stream of potential purchasers looking round the home which I’m sure would have led to suspicions from the staff.
As it was, when it came to exchange of contracts, no one other than our manager who had been briefed from the outset, was aware of the sale. In the meantime you had guided us smoothly through the dealings with the solicitors and the CQC.
So a very big thank you to yourself and your highly efficient and competent assistant Clare for a truly professional service in selling our Home.
With best wishes and kind regards,
“Many thanks to Andy and Clare at DC Care’s head office for their tireless commitment and professionalism which began from the moment we first discussed the prospects of marketing the home.”
“DC Care has helped me every step of the way in assisting my sale. This territory was alien to me but DC Care guided me and kept me going right to the end and went the extra mile for me, which meant so much. Without DC Care and especially Alison I don’t think it would have been possible, a big thanks!”
“This was made entirely possible by the determination of Andrew Sandel to see this sale through to completion. Well done Andy & thanks.”
“This was the first time we had used DC Care and we would certainly work with them again. The purchase became very protracted and Andy Sandel was extremely helpful in keeping the deal on track! We all know these things are never easy but it is good to deal with a professional who understands the business and wants to get the deal done – for both sides. We would certainly work with DC Care again and have confidence in their ability.”
“As an operator, it’s great to work with a company like DC Care because they are unbelievably helpful, obviously know the business inside out and definitely go the extra mile to get the deal done; I would like to thank Clare in particular for her professional and knowledgeable approach.”
I am very happy to endorse your efforts to help complete the purchase of Choice and Southbourne by our group. I found Clare and your team efficient and responsive, and demonstrated empathy with our position in a challenging market. We appreciated your confidence in our ambition to enlarge our portfolio, and the net result of this step up is going to be very good for all our customers, staff and stakeholders.
“I would like to thank DC Care for selling my nursing home. I would especially like to thank Clare Jones for keeping me updated throughout the sale and for her patience and understanding. I would like to wish everyone at DC Care all the best for the future and I can now enjoy my retirement.”
“I would like to thank DC Care, and in particular Andy Sandel, for the help and support to sell New Directions group of 5 homes and supported living service to Priory Group at the end of January 2014. It is indeed an extremely stressful process, but Andy was always available to sooth the nerves. Thanks also go to my accountant, Steve Cooper of McPhersons who had a total understanding about the sale process, and along with DC Care, I would recommend to any home owner planning to sell their care home/s.”
“I would like to thank the whole team at DC Care for their excellent work, help and support during the transaction. I am also extremely pleased with their recommendation to use a specialist healthcare solicitor for all of the legal work, their experience and professionalism were key in achieving a smooth transaction.”
“I would like to thank Andy Sandel for his assistance in selling our home. Selling a care home can be very stressful and with Andy’s help and the continued support of Clare Jones the sale went very smoothly. DC Care offers an excellent service from marketing to advice and I would highly recommend them if you are considering selling or buying a home.”
Mark and Sarah Bedward
“Sincere thanks to DC Care for their efforts in selling my learning disability care home. As the owner and manager for almost 20 years it was a difficult decision to leave the home and I’m really pleased I chose DC Care to assist with the sale. From the initial valuation carried out by Andy Sandel, through to completion I was delighted with the level of service DC Care provided. Special thanks go to Clare Jones at DC Care head office who was always available to provide a cheery word of advice and reassurance throughout the sale process.”
Former owner Mrs Davis also singled out the specialist healthcare solicitor recommended by DC Care who handled the legal transaction saying, “The solicitor was always available to explain complex legal terminology, and made sure all the necessary paper work was ready in plenty of time whilst always keeping me updated on the legal progress.”
“An acquisition of a care home from Receivers or an Administrator is often quite different from a traditional sale, and in this respect we found the help and guidance provided by Andy Sandel and his team at DC Care to be extremely useful. As experienced purchasers and operators in the care sector we have a proven track record of this type of transaction and we will be very keen to work with DC Care again in our search for other, suitable care opportunities.”
“I would like to take this opportunity to thank Andrew Sandel and Clare Jones from DC Care for their help selling our care home. It was a particularly testing time and they were both tireless in their efforts to ensure a smooth transition. They were always at the other end of the phone to answer my questions and ensured I was kept in the loop at all times. They provided a first class service and I will definitely use them again in the future. They also introduced me to my solicitor. They were also very approachable, extremely fast and efficient. They are now acting for me in another matter and I would recommend them highly.”
“Selling a business can be a stressful experience, but I am so pleased I knew I could call on Clare Jones whenever I had any questions, or just wanted to talk through things as she understood exactly what I was going through and was with me every step of the way.”
“It was a pleasure dealing with Andy Sandel at DC Care, particularly because as a company DC Care provided a more personalised and honest service compared to the experience we had with other supposedly larger companies in the care home sector. For this reason we are continuing to use them for more care home sales and future acquisitions.”
Vijay and Arjan Odedra
“Andy Sandel and the team at DC Care handled the negotiations expertly and we reached a satisfactory agreement in January 2013 when the legal work was handed over to a specialist healthcare solicitor on the recommendation of DC Care. The solicitor DC Care recommended was highly experienced in handling both sales and purchases of care homes and using him for the sale proved to be an extremely good decision.”
Stuart and Ann Watson
“This is another care home acquisition and we look forward to working with our advisors Chandler and Co again in the future as we expand our portfolio. We hope to consider further opportunities via DC Care.”
Mr Farooq Patel
“I would like to compliment Andy and his team at DC Care for their professionalism and hard work. With this purchase there seemed to be so many different parties involved and issues to sort out, but Andy pulled it all together and kept us well informed through all the ups and downs.”
Mr & Mrs Yadav
“We are really pleased that Milestones Trust will maintain the excellent care that Sandringham Villa is known for and I would like to thank Andy and the team at DC Care for the dedicated and professional service that they have provided.”